Nightmare on Christmas

Location: Ratsky Cebu
Date: 12/25/2007 (2:30 pm)

I and a couple of barkadas went to Ratsky Cebu after our shifts to unwind and to "celebrate" our first Christmas away from our families. We ordered bottomless pizza and paired it with iced tea. It started okay we were laughing and talking while hailing for the waiters to serve us pizza right after we've ate our share. Which sometimes go unnoticed but we understood since we were not in a hurry anyway. But then we noticed that our calls for more pizza went unanswered longer than usual so my friend asked one waiter why it is so. We were told its still being baked so we decided to sip our iced tea and talk some more. Then surprise, surprise the cook came out to serve the it herself. Should we be flattered by the attention? Will if she hadnt lectured us about the promo mechanics (the promo is from 2pm to 6pm only)-which we already knew since it wasnt our first time there and their tarp clearly declared it-and that we wait for the pizza because it takes sometime to get done spoken with a clun bouncers expression on her face as if she wanted to slap the pizza on our faces but then she had the sanity to slap it unto our plates instead. Nakakawalang gana! We wanted to let her know she seriously needed some lesson on customer service but then its Christmas and we want to have fun so we let her go and eat our pizza anyway. Maybe she might have spat on it or cursed us under her breath while making it. Probably explains why we didnt feel good in the stomach afterwards.

I dont see any reason why she should act that way. I mean we werent being mean or acted like some bitchy bunch. Was it wrong to ask for more pizza? Wasn't it supposed to be bottomless? Heck we egnored the fact that the establishment needed major revamp on their decorations, that they need to dust it up and remove the cobwebs from the decoration hanging from the ceilling, or that one of the knives on our table had some traces of rusts on it but we cant egnore the bad customer service. We didnt asked to speak with the manager about it instead we promised never to eat at Ratsky again and informed our friends what happened so that they won't make the mistake of going there too.